Livelo upgrades order management tool with Compass UOL´s support

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Livelo, one of Brazil's most important rewards companies, bets on technology to improve the service for more than 20 million clients. With more than 800 thousand items available to exchange points for service, products and experiences, the user journey needs to be fluid, efficient and inclusive.

The company relied on with Compass UOL to develop their Order Management System (OMS) tool, to have a better visibility of the order life cycle, clarity of incidents and improve tracking ability, besides streamline the decisions making.

Our challenges

OMS is a system of huge importance and criticality for Livelo. Judging by the high number of daily orders, the gains with the evolution would bring the visibility of the order life cycle, greater traceability, agility in decision making, among others improvements.

How we solved it


  1. We did the product discovery, even though the company already has a system in place, to compare what Livelo wanted.
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  3. We set the goals, run market researches, client interviews, ideation, refinement and prototyping.
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  5. We planned the best strategies for the two systems coexistence.
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  7. We adopted the Camunda technology, a tool from BPMN, Business Process Model and Notation, for process modeling and decision automation.

Main results

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Delivery of POC, proof of concept, for Camunda acquisition.

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We created a view of the current product and the desirable one through the discovery process.

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We delivered the mainstream targeted before Black Friday for the real time monitoring of main points of possible failures and execution time of the entire flow.

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Business and technical visibility of the OMS.

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Double coexistence delivery.

Our differentials

  • Knowledge of Livelo’s business.
  • Product discovery implementation even with a system already running.
  • Adoption of Camunda technology and study of BPMN.
  • Adoption of agile methodology.
  • Provision of multidisciplinary teams.
  • Performance of developers from coding to quality.