Livelo, one of Brazil's most important rewards companies, bets on technology to improve the service for more than 20 million clients. With more than 800 thousand items available to exchange points for service, products and experiences, the user journey needs to be fluid, efficient and inclusive.
The company relied on with Compass UOL to develop their Order Management System (OMS) tool, to have a better visibility of the order life cycle, clarity of incidents and improve tracking ability, besides streamline the decisions making.
OMS is a system of huge importance and criticality for Livelo. Judging by the high number of daily orders, the gains with the evolution would bring the visibility of the order life cycle, greater traceability, agility in decision making, among others improvements.
Delivery of POC, proof of concept, for Camunda acquisition.
We created a view of the current product and the desirable one through the discovery process.
We delivered the mainstream targeted before Black Friday for the real time monitoring of main points of possible failures and execution time of the entire flow.
Business and technical visibility of the OMS.
Double coexistence delivery.
Livelo’s Systems Development Coordinator
With this tool we were able to have a more effective monitoring of the order flow, bringing greater reliability and cohesion of information, all with real time view.”